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SYMANTEC IT MANAGEMENT SUITE
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Bay Dynamics is proud to team with Symantec in delivering value solutions that impact your business. Our broad yet detailed knowledge of business processes and IT best practices, combined
with our strategic partnership with Symantec enables us to offer consulting and integration for a broad range of Symantec products, including Endpoint Management, Data Loss Prevention, Endpoint Protection, and more.
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Client & Server Management | Workflow | ServiceDesk | Asset and CMDB | Windows 7 Migration
Over the last 9 years, Bay Dynamics has delivered some of the largest and most complex Endpoint Management implementations worldwide.
Client & Server Management
Client & Server Management implementations offer an effective way of managing a client’s IT infrastructure. After understanding current pain points, a certified consultant will design a solution architecture that most closely aligns with the client’s needs. The consultant will then install and configure solutions based on best practices to address the following:
• Hardware/software inventory collection
• Patching and software delivery
• Remote provisioning and hardware independent imaging
• Backup and recovery
• Server monitoring
This offering empowers clients to gain control of their IT environment by leveraging powerful management tools with greater efficiency and flexibility, to provide improved business services.
Workflow
Workflow services allow clients to fully automate business processes that integrate with Symantec/Altiris and other IT software environments. A process requirements gathering session and whiteboarding discussion is conducted by a certified consultant before fully developing and testing the requested workflows, to automate such processes as:
• Hardware/Software requests
• Employee onboarding/offboarding
• Password resets
• Change management
This offering provides customers a completely automated solution to accelerate IT business processes, optimize efficiency and reduce manual intervention.
ServiceDesk
ServiceDesk implementations involve installation and configuration of Symantec ServiceDesk, an ITIL process focused service management tool which leverages the Symantec Workflow engine to automate processes. A design phase is conducted by the certified consultant to understand client requirements before focusing on making the following modifications:
• Incident and problem management
• Change and knowledge management
• Routing and notifications
• Service level agreements
This service enables customers to move from a reactive incident management model to a more proactive approach by leveraging ServiceDesk’s ITIL based workflow automation.
Asset Management and CMDB
Asset Management and CMDB offerings are designed to enable customers to gain greater visibility into their IT landscape. By analyzing a client’s current Asset Lifecycle processes and providing recommendations rooted in the ITIL Framework, a certified consultant can configure a solution that meets customer requirements including:
• Asset tracking (ownership, location, or custom asset data)
• Software license compliance
• Data import/export
• Contract management (leases & warranty information)
• Barcode for receiving/audit
This service allows organizations to reduce software costs, accurately measure total cost of ownership for hardware assets, and facilitates the optimization and automation of IT lifecycle processes.
Windows 7 Migration
With the release of Windows 7, companies are looking at ways to minimize issues during migration efforts while improving operations and productivity without re-engineering processes. Bay Dynamics and Symantec can more effectively plan your Windows 7 migration as well as minimize or eliminate deployment-related impacts on user productivity by leveraging the strengths of the Symantec Endpoint Management Suite of products.
Contact us to learn more about leveraging our deep technical expertise, proven methodologies, and best practices to help reduce risk and deliver a successful outcome.
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